Returns Request

1. About this Website

(1) This website and any sub-domains are owned and published by Spa World Australia Pty Ltd. ("Publisher"), whose registered office is 46 Topham Road, Smeaton Grange, NSW, 2567, Australia. Our ABN is 94 141 609 663. The term ‘you’ refers to the user or viewer of our website.

Our phone number is: 1300 556 558 

(2) Your use of shop.spaworld.com.au ("website") is subject to these terms of use ("Terms of Use"). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Spa World Australia Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

2. Dispatch and Shipping Times

If your item is in stock it will usually be picked and dispatched within 5 business days. Delivery times may be greater than 10 days for regional or remote areas and during peak season from mid-November through to early January.

Some Australian couriers are experiencing delays and congestion. Refer to our delivery update for more details.

We do not take responsibility for delays in the delivery of your order due to factors that are outside of our control such as courier delays, flooding, Covid-19 lockdowns, strike action, or acts of God.

 

 

3. Returns & Cancellation Policy

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund provided the item is in new condition with unopened packaging. 

 

Returns will be accepted up to 30 days from the purchase date. Shipping will not be refunded. A 15% restocking fee will apply for returns.

 

You must open your shipment immediately after receiving it to inspect that all parts ordered are correct. Please inspect for any signs of damage. If you received damaged goods from us you must contact us within 7 days of shipping.

 

You cannot cancel your order once it has been placed, you will need to return your item to us following the instructions below.

 

Returns fall into three categories: Products may be returned because they are:

1. Parts incorrectly ordered, no longer required.
2. Parts have become faulty or damaged in transit to you.
3. The incorrect part was shipped to you.

View our detailed returns policy

 

All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.

 

We undertake to then exchange or reimburse you the price of all the products. You may be charged a restocking fee depending on the reason for the return unless a subsequent order to the same or greater value is placed, or alternatively, a credit to that value can be placed on your account for future use within a maximum time period of 12 months. You will be responsible for the cost of the return shipment unless the return is due to return reasons 2 or 3. Specific return notes and exclusions: To be eligible for a return, all parts must be unused and in new condition.

 

Chemicals:

To be eligible for return, all chemical containers must be unopened.

 

Filters:

To be eligible for a return, all filters must be unused and still completely wrapped.

 

Electrical and electronic components:

Any electrical or electronic part that shows signs of having been used or fitted in any way are not eligible for return.

 

Special Order

Any special order items are not eligible for return; this includes but is not limited to spa covers.

 

Spa Covers

Spa World Australia Pty Ltd will not be responsible for the return of a spa cover unless there is a manufacturer's defect. If a spa cover is misordered or mistakenly measured by you, Spa World Australia Pty Ltd will not refund or exchange it. This includes but is not limited to stock and generic covers as well as custom-made covers unless the cover has been made to dimensions other than those agreed to at the time of order. When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct. The measurements that you provide are what your cover is built to.

 

Email images of parts requiring identification

It is your responsibility to determine that the part ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required. Our friendly staff are happy to assist in identifying parts via emailed images, but cannot be held responsible for misidentifying your part where the images or information supplied stop us from identifying the product or when an alternate possible match to an obsolete part is suggested. We will provide emailed links to the part suggested for YOU to confirm identification before ordering. If you don´t want to take the risk of ordering an incorrect part, please employ a local competent spa technician to identify and carry out repairs. Installation of purchased goods It is assumed and required that a qualified tradesperson is employed in the installation of electrical goods. It is illegal and dangerous to carry out any electrical work without the appropriate qualifications. You must ensure that your qualified tradesman accurately identifies the required part to affect repair, as any electrical/electronic component including circuit boards purchased from us CANNOT be returned if it shows signs of installation, for the reason of incorrectly ordered / no longer required.

Easy Exchange: We will gladly exchange an incorrectly ordered item. You have 30 days from the delivery of the product to exchange it. See below for particular product exclusions. All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.

Express Refund: Once your return is received and inspected by the fulfilment centres (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit.

Please note: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company that issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.

 

4. Pre-Order items

Items showing 'Pre-Order' are not currently in stock. You can order now to secure yours as soon as the next shipment arrives.

 

5. Warranty Terms

Unless otherwise stated, all products have a 12-month return-to-base warranty against manufacturing defects. Return to base means it is your responsibility to cover the cost of returning the item to our warehouse for inspection. If you have an electrical item that requires repair or replacement under warranty, you must provide your receipt to prove that a qualified electrician or spa technician did the installation. The labour cost for any electrical or installation work is your responsibility.

6. Website Information and Content

Images of goods published on this website without any advertised price are hidden at the request of the manufacturer or are not offered for sale. Photographs are for illustrative purposes only and may vary from goods depicted or described. International visitors to this website: All prices are in Australian Dollars on this site.

 

(1) The Publisher may, at any time, add or remove content from this website without notice.
(2) Any articles, information or content published on this website must be read subject to these Terms of Use.
(3) Although the Publisher uses its best endeavours to confirm the accuracy of any information published on this website, you agree that the Publisher cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to the Publisher or by manufacturers or suppliers changing product specifications without notice to the Publisher. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
(4) The information, materials and services in this website is provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
(5) This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, the Publisher does not in any way represent that the Publisher recommends or endorses the relevant advertiser, its products or services.
(6) The Publisher nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold the Publisher liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
(7) The Publisher may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. The Publisher does not accept any responsibility in connection with your participation in activities conducted by any other party.

 

7. Your Use of the Website

(1) You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.
(2) You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.
(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
(4) The Publisher may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.
(5) The Publisher may in its sole discretion restrict your access to this website. If the Publisher does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. The Publisher will not be liable to you or any third party for doing so.
(6) As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
(7) The Publisher may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, the Publisher may withdraw this website, or change or remove website functionality at any time without notice to you.

 

8. Intellectual Property Rights

(1) The Spa World Australia Pty Ltd logos are registered trademarks of Spa World Australia Pty Ltd.
(2) You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by the Publisher, or in some cases, a related body corporate of them, or third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international laws and nothing in these Terms of Use gives you a right to use any of them.
(3) Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. The Publisher makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
(4) You may view this website and its contents for personal and non commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of the Publisher or, in the case of third party material, from the owner of the copyright in that material.
(5) You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
(6) If you correspond or otherwise communicate with the Publisher, you automatically grant to the Publisher an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.

 

9. Links to Other Websites

(1) This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under the Publisher´s control and the Publisher is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. The Publisher provides these links to you for convenience only and the inclusion of any link does not imply the Publisher´s endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, the Publisher disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party´s websites that you visit.
(2) The Publisher reserves the right to prevent third parties from linking to this website.

 

10. Secure Data and Transmissions

(1) Given the nature of the internet, the Publisher cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst the Publisher and its third parties take precautions to protect information, the Publisher does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once the Publisher or its third party receives your transmission, the Publisher and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact our Customer Service Team immediately.
(2) You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither the Publisher nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

 

11. Cookies

(1) Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

 

12. Use of Your Information and Material

(1) The Publisher appreciates any suggestions ("unsolicited ideas") you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of the Publisher. The Publisher may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

 

13. Privacy Policy

(1) The Publisher´s Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

 

14. Disclaimer

(1) The Publisher and each of the related body corporate of the Publisher make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
(2) The Publisher does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, the Publisher disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
(3) The use of the information on this website is at your own risk. To the extent permitted by law, the Publisher exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, the Publisher limits their liability to the re-supply of the relevant information or services.
(4) You agree to indemnify the Publisher and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

 

15. Governing Law and Jurisdiction

(1) These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Publisher makes no representations that the content of this website complies with the laws of any country outside Australia.

 

16. General

(1) These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to "website" includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content). Spa World Australia Pty Ltd

 

Use Version 4. June, 2023

The Privacy Policy

This Privacy Policy is maintained by Spa World Australia Pty Ltd, ABN 94 141 609 663 ("we", "our" and "us"). By using our website or a system or database maintained by us or otherwise transacting with us, you agree to and acknowledge the contents of this Privacy Policy.

1. Open and Transparent Management of Personal Information (Australian Privacy Principle 1)

The Privacy Policy relates to (among other things): the kinds of personal information that we collect and hold; how we collect and hold personal information; the purposes for which we collect, hold, use and disclose personal information; how you may access personal information that is held by us and seek the correction of such information; how you may complain about a breach of the Australian Privacy Principles and how we will deal with that complaint; whether we are likely to disclose personal information to overseas recipients; and if we are likely to disclose personal information to overseas recipients, as far as we are reasonably able to specify in this policy, the countries in which such recipients are likely to be located.

It is a requirement of the Privacy Act 1988 (Cth) (Act) that we keep this Privacy Policy up to date regarding the management of personal information. Accordingly, we reserve the right, at our discretion, to vary, modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to provision of goods or services by us or the access to and use of any web site maintained by us.

We recognise the importance of protecting the privacy of information collected by us, in particular, information that is capable of identifying an individual ("personal information"). This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback – contact information is provided at the bottom of this policy.

2. Anonymity (Australian Privacy Principle 2)

You may elect to deal with us anonymously or via the use of a pseudonym. We will do our best to action any request or complaint that you supply to us in this manner. However, without providing your identity, we may be limited in the action that we can take in relation to your enquiry. We may also be prevented from providing goods or services to you if you elect to deal with us anonymously or via the use of a pseudonym.

3. Collection of Solicited Personal Information (Australian Privacy Principle 3)

The types of personal information that we may collect includes your name, contact information (including postal and residential address, telephone number and email address) and relevant financial information. The collection of this personal information is reasonably necessary for the function and activities of our business and the provision of services and products to you.

Personal information about you is collected directly from you, such as when you meet with us, provide your information by document, telephone or by forwarding us an email, or when you submit information via an online form.

In some cases, personal information may be provided by an entity/person authorised by you to do so, such as your employees or a corporate or business entity with which you are involved either as a principal, member or beneficiary, for the purpose of providing services to or on your behalf. Your personal information may also be provided by a trade reference or credit reporting agency, for the purpose of us determining whether or not to grant you credit. We may also collect your personal information from other publicly available means (such as by obtaining governmental or semi-governmental searches) or through websites (such as Google or social media sites) who disclose to their users that the user’s personal information is provided to businesses such as ours. We may also collect personal information from you via related or associated entities or via unrelated entities to which you have provided your personal information. This includes but is not limited to unrelated third party entities which are licensed by us to sell or distribute our goods or services on our behalf or to engage with you and other individuals about our goods and services. The collection of information in this manner is necessary given the structure and operation of our business and therefore it is unreasonable or impracticable for us to collect your personal information directly from you in these instances. For example, a licensee of our business or products may collect your personal information and provide it to us so that we can supply to you the services or products requested by you.

Information may also be collected when you visit our website. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user. To the extent that information relates to personal information, this Privacy Policy will apply. The collection and use of that information is detailed below:

Information that is gathered from visitors: In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored along with other data submitted by the visitor.

How the Information is used: The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. Email addresses will not be sold, rented or leased to third parties. Emails may be sent to inform you of news of our services or offers made by us or our affiliates. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.

Visitor Options: If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in email that you receive. You may be able to block cookies via your browser settings but this may prevent you from accessing certain features of the website.

Cookies: Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to the website. Third party advertising companies may also use cookies for tracking purposes. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site and for marketing purposes.

OneTrust: https://www.onetrust.com/about-us/

Google Ads: Google, as a third party vendor, uses cookies to serve ads. Google’s use of the DART cookie enables it to serve ads to visitors based on sites they visit on the internet. Website visitors may opt out of the use of the DART cookie by visiting the Google Ad and content network privacy policy.

Links to Other Websites: We may provide links to websites outside of our control or third party websites. These linked sites are not under our control and we cannot accept responsibility for the conduct of any third party linked to our website. Before disclosing your personal information on any other website, you should examine the terms and conditions of using that website and relevant privacy policy adopted by the operator of the website, if any.

viii.As part of registering with us (either online or in person in store), we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed in this paragraph. Registration is completely optional. Registration may include submitting your name, email address, address and telephone numbers, and may require you to select whether you wish to receive updates and promotional material and other information. You may access this information by sending a request to the Privacy Officer (details at the end of this policy).

4. Dealing with Unsolicited Personal Information (Australian Privacy Principle 4)

If we receive your personal information; and we did not solicit the personal information, we will, within a reasonable period of time after receiving the information, determine whether or not we could have collected the information under Australian Privacy Principle 3 if we had solicited the information. If we determine we could not have collected your personal information in accordance with Australian Privacy Principle 3, we will destroy the information or ensure that the information is de‑identified as soon as practicable, but only if it is lawful and reasonable to do so. If we determine that we could have collected your personal information, Australian Privacy Principles 5 to 13 will apply in relation to the information as if we had collected the information under Australian Privacy Principle 3.

5. Notification of Collection of Personal Information (Australian Privacy Principle 5)

When we collect personal information about you, we will take reasonable steps either to notify you of or ensure you are aware of the matters contained at in the Australian Privacy Principle 5.2 (which can be accessed at the following link contained herein: https://www.legislation.gov.au/Details/C2022C00361 - if this link does not work, please contact our Privacy Officer).

You should only provide us with the personal information of another person if you have that person’s express authority and consent to do so. You should also take reasonable steps to inform them of the existence of and the matters set out in this Privacy Policy. If you provide us with the personal information of another person you promise that you have obtained the authority of that person and notified that person of this Privacy Policy and we have and will rely on that promise.

6. Use and Disclosure of Personal Information (Australian Privacy Principle 6)

Personal information that you provide to us or that is otherwise collected by us is used only for the purpose for which it is collected or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the web site or via other means, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

We collect your personal information in order to conduct our business, to provide and market our goods and services to you, including purposes necessary or incidental to the provision of those goods and services to you, or any purposes that you may reasonably expect, for any other purpose authorised by law or required to comply with our legal obligations, or for any other purposes disclosed to or authorised by you. We may provide your personal information to our related or associated entities or to unrelated entities which we deem are necessary for us to provide you with goods or services. This includes but is not limited to unrelated third party entities which are licensed by us to sell or distribute our goods or services on our behalf or to engage with you and other individuals about our goods and services.

We will hold your personal information for as long as is required to fulfill the purposes for which it was collected or as required by law. We will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

Except to the extent that this Policy details disclosure of your personal information and apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

Your personal information may be shared with third parties for the provision of financial services if, and to the extent that, you choose to use such services. We may engage third parties to provide, deliver or install goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

7. Direct Marketing (Australian Privacy Principle 7)

We may use your personal information to provide direct marketing to you.

8. Transborder Data Flows (Australian Privacy Principle 8)

There may be occasions when personal information is transferred outside of Australia within our network, or where we engage a third party to provide goods or services or an element of the goods or services to you. Generally, this will occur in the provision of goods or services to you and the transfer of this information outside of Australia will have been disclosed to, and authorised by, you as part of our trading terms. When transferring personal information outside Australia within our network, we will comply with the requirements of the Act that relate to transborder data flows. Where the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitment to safeguard your privacy will not change and remains subject to existing obligations and this Policy. Our global head office is located in New Zealand and is managed by Spa World New Zealand. All your personal information collected by us will be transferred to this entity in New Zealand.

9. Government Related Identifiers (Australian Privacy Principle 9)

We will not adopt a government related identifier of yours and will not use or disclose a government related identifier unless permitted to do so under the Act.

10. Quality of Personal Information (Australian Privacy Principle 10)

We will take steps (if any) as are reasonable in the circumstances to ensure that your personal information we collect is accurate, up‑to‑date and complete. Security (Australian Privacy Principle 11) We strive to ensure the security, integrity and privacy of personal information collected by us, and we review and update our security measures in light of current technologies.

We will take all reasonable steps to protect the personal information that we hold from unauthorised access, modification or disclosure.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us and comply with this Privacy Policy. We currently use contractors based in the Philippines who have access to your information in order to assist us in performing services for you. The ways in which these contractors assist us (and so may have access to your information) include accessing your order information and contact details in order to provide customer service.

Unfortunately, no data transmission over the Internet is totally secure. We cannot guarantee the security of any information sent to us via electronic means nor can we guarantee that our data storage measures are absolutely secure. Our liability for data security of your personal information will be limited to the maximum extent permitted by law.

12. Notifiable Data Breaches

We take the security of your personal and sensitive information very seriously. However, sometimes a data breach can occur. An “Eligible Data Breach” means a privacy breach where it is reasonable to believe serious harm to an affected individual or individuals or is likely to be so caused, where that breach involves an organisation governed by the Act, and that organisation has not been able to prevent the likely risk of serious harm. If we have reasonable grounds to believe that an Eligible Data Breach has occurred, we will notify you and the Office of the Australian Information Commissioner and take all steps practicable to address the breach.

13. Access to Information and Correction of Information (Australian Privacy Principle 12) and 13)

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact our Privacy Officer to have the information corrected via email on privacy@spaworld.com.au.

You may request access to your personal information by contacting the Privacy Officer. Except where some legal restrictions might apply you will be provided access to any personal information we have collected or hold about you. If we refuse to allow you access to your personal information held by us, we will explain why. We will deal with all requests to access to personal information as quickly as possible but may charge you a fee where access is provided.

14. Complaints

Should you have any complaints about the collection, use, storage or disclosure of your personal information please direct such complaint by email to our Privacy Officer on: privacy@spaworld.com.au. We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach from occurring again.

15. Problems or questions

If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website; https://www.oaic.gov.au/.

If you have any questions about our privacy policy please contact us:

Privacy Officer Spa World Australia Pty Ltd

PO BOX 2040 Gateshead, NSW 2290 Australia ABN: 94 141 609 663

E: privacy@spaworld.com.au